Rendezvous Hotels Perth Scarborough

Pool closed for renovations, tennis courts closed, escalators not working, no balcony chairs, front entrance not working, room shower hot but crap shower, expensive to eat in their restaurant,. Would not gone their if I knew it was under renovation. Very disappointed Look else where.

Food was delicious. Wonderful staff.

Pros: the location is excellent. The lobby bar is nice. Cons: I was not aware the lagoon pool would not be accessible upon booking. Going by the reviews I have since read, there has been 'maintenence' to the pool area for at least 18 months. My room looked down on the pool. There is absolutely no maintenance being done, it's just empty pools with the grass removed and shade covers in disrepair. So my question, if management can respond, what exactly is being done, and when? There was absolutely no work done in the 5 days I was there. A little transparency would go a long way to your guests. The community pool does not cut it, with only 1/2 of a 1/2 lane (so 1/4 of a full lane) available for leisure swimming, and no spare lounges when I attended. The up and down escalators were out of order the whole 5 days. The lift was out of order this morning. The buffet breakfast was standard - overrated and overpriced, but a good selection. The coffee machine was also not working properly the first morning I was there. The staff at reception, while polite, all showed some disinterest in their approach and response to legitimate enquiries. I was not asked how my stay was at checkout. I will stay elsewhere on my return. I would like to hear from management about the status of the pool, and what is being done, and more importantly, when. Edit 3/12/25: Thank you Rendezvous for the response. Unfortunately you did not answer my question about what specifically is being done to the lagoon pool, and when. Also, as mentioned, despite having access to the community pool, when I visited there were no lounges available and only 1/4 lane was free for 'leisure' swimming. This is not really a viable alternative option for your guests.

For an iconiclly situated hotel with some great history, which I have been to many times since my first visit in 1994, it's gone down hill. It feels cold and empty and lacking the buzz warmth and oppulance and atmosphere of days gone by. Cheap wine glasses, lack of colour, paper menus etc etc, basically could do better. Don't compete with the drossy loud bars around but set the standard and raise the bar. And raise the quality of the food. I could do better doing a home cooked meal...but that's not the point or the answer.

Booked a room there about 2 weeks ago, when there neither escalators nor their elevators to reception were in service. Room service took over an hour to arrive, and was served what seemed like packaged food. Our rooms were not cleaned throughout the day. We had no fresh towels because of this. Tried to call reception 6 times to grab some, and no answer. Waited an hour and still couldn't get through. We ended up going down there ourselves and still had to wait in a 20 minute line for towels. We were called by reception twice, and told that we couldn't use their TV as it was "Too loud" - one of the times was at 5pm, the volume was set to 30, the second time was at 8pm and the volume was only 20... I attempted to confront reception about this, as this is supposed to be a facility we can use, and I was approached by the rude reception manager who accused me of "breaching my contract" by using it. I asked her multiple times to show me where my contract had been breached, to which she couldn't do. The manager was never able to provide any proof or evidence to back her claim of us breaching contract. I had paid a lot of money to be able to use these facilities, and as I tried to explain that to her, instead of listening to me, she threatened to kick me out of the hotel, and walked away midst conversation. Her behaviour and attitude was absolutely disgusting. As a manager, she should be trying to make every guest feel welcome, and I was treated the complete opposite. Not an ounce of kindness was shown from her, and it seems other guests were treated as a priority over us. Waited 10 days after my visit and didn't receive my deposit back. I had to call the hotel myself, only to find they hadn't released the payment until my call. Everything about this hotel is atrocious. I would not recommend to anyone.